What we do for you?
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Hour Of Operation
| Monday: | 12-6PM |
| Tuesday: | 12-6PM |
| Wednesday: | 12-6PM |
| Thursday: | 12-6PM |
| Friday: | 12-6PM |
| Saturday: | 12-6PM |
| Sunday: | Closed |
Career
contact@yourstore.com
General FAQS
1. What materials are the jewellery pieces made from?
Our jewellery is crafted from quality metals such as copper brass alloy and coated with matte or imitation gold/silver finishes to give them a stylish, and gold and silver look.
2. Are these pieces real gold or silver?
No—our pieces are fashion/artificial jewellery and not real gold, silver, or precious metal jewellery. They’re designed to give you a premium look at an affordable price.
3. Do you offer worldwide shipping?
Yes! We ship domestically and internationally. Delivery times and charges vary depending on your country. Its free shipping within India. International customers, pls WA for shipping charges
4. What payment methods do you accept?
We accept a wide range of secure payments including credit/debit cards, net banking and UPI. International costumers can WA us for bank transfer details.
5. How will I know if my order was confirmed?
Once you place your order, a confirmation email will be sent to your registered email address right away (check your spam/promotions folder if not received)
6.Will the product be exact as shown in the picture?
As they are handcrafted by local artisans, there can be minute differences from piece to piece but nothing major. No exchange will be given for minor differences.
7.Do you have a physical store
yes, Its located in Jayanagar 4th block, bangalore
Shipping & Delivery
8. How long will delivery take?
Delivery timelines vary by location:
- Standard delivery typically takes 3-8 working days.
- International delivery can take longer depending on courier and location.
Tracking details are shared via email once the order is shipped.
9. When and how do I track my parcel?
10.What to do if I have not received order confirmation or shipping details?
11. Do you offer express or priority shipping?
12. What happens if my package returns to you?
Returns, Exchanges & Refunds
13. Can I cancel my order?
Most orders are final once placed
14. Do you accept returns or exchanges?
- Damaged in transit: Yes—returns or replacements may be accepted with proof like an unboxing video.
- Change of mind / “not liked”: Not typically eligible for return/exchange
15. How do I return a damaged item?
Contact customer support within the specified timeframe (usually 24–48 hours), share order details and evidence, then send the item back as instructed. Once received and inspected, we will issue a replacement if available or refund if item is not available.
Care & Quality Questions
16. How should I take care of my artificial jewellery?
To keep pieces looking their best:
- Avoid water, perfume, lotions, and strong liquids touching the jewellery.
- Gently wipe with a dry cloth after wear.
- Store pieces separately in pouches or boxes to prevent scratches.
17. Will jewellery tarnish or fade?
Artificial jewellery can tarnish over time if exposed to moisture and chemicals. Proper care and storage help reduce this naturally occurring process.
18. Can I polish the jewellery?
Artificial jewellery cannot be polished like real metal jewellery, so gentle care is recommended to maintain shine
Support & Contact
19. How can I get help if I face an issue?
You can reach out via email or social media/chat support or WA us.